Custom voice prompts for your business
Guide your callers with a clear, consistent voice through every interaction.
what you get
Voice-Overs
Choose between professional voice-over artists or instant AI voices to customize your voice prompts.
Listen To Our Voices!
24/7 Online Ordering
Order professional voice recordings anytime, or generate voice prompts instantly using AI voices on our user-friendly platform.
The A to Z of voice prompts
From the moment your system answers a call, the voice that guides them sets the tone for the entire interaction. This glossary provides an overview of the various types of voice prompts we can create to enhance your caller experience.
Welcome Prompts
Greet callers and provide initial instructions or company branding.
Sub-Menu Prompts:
Provide additional options within a specific area of the main menu.
Confirmation Prompts
Ask callers to verify the accuracy of the information they have entered.
Informational Prompts
Provide essential information directly to callers, such as business hours, location details, and general announcements.
Queue Prompts
Communicate to callers that they are on hold and provide queue status.
Interrupt Prompts
Enable callers to interact with or bypass ongoing messages.
Menu Prompts
Offer a list of navigational options to direct callers through the IVR system.
Information Request Prompts
Request specific information from callers, such as account numbers or payment details.
Error Prompts
Notify callers when an error has occurred and instruct them on how to proceed.
Transfer Prompts
Inform callers that they are being transferred to another line or an agent.
Exit Prompts
Close the interaction by thanking the callers and providing any final necessary information.
Wait Time Prompts
Inform callers about the expected duration of their wait.
What’s the difference between RealVoice & Phonzai?
RealVoice plans come with word credits to order recordings from over 150 industry-leading real
human voice over talents. You can then use these recordings to create and update existing on hold messages using the mixer app
Phonzai is an AI solution that uses advanced text-to-speech voices and writing assistance, allowing you to generate announcements in minutes. Write, Preview, and save messages instantly.
How do much prompts cost?
Real Voice:
- One time purchases start at $80 per 100 words, with additional add-ons available.
- Word Credit plans start at $1080 for 1500 words.
Phonzai: Starts at $35/month billed annually.
Visit our pricing page for additional pricing information.
What are my options if I need to make a lot of messages?
Phonzai offers a cost-effective AI solution that allows you to generate messages instantly. Plans come with a generous allocation of credits, designed to meet the needs of businesses of all sizes.
For those interested in RealVoice, we offer word credit packages to support large-scale messaging needs.
Both plans can utilize our spreadsheet template, allowing you to quickly import messages into a project all at once, saving you valuable time and resources.
What languages do you offer?
RealVoice offers English, Spanish & French Voice over talents.
For companies that require phone messages recorded in other languages, we offer international voices and production services through our partner network. To learn more Contact Sales.
Phonzai offers voices in the following languages.
Don’t see a language you need? Contact Support for assistance.
What file formats do you offer?
We support most audio file formats used in phone systems and contact centers, including:
AIFF (44.1kHz 16-bit)
MP3 (128kbps)
MP3 (320kbps)
VOX
WAV (11kHz 16-bit)
WAV (44.1kHz 16-bit)
WAV CCITT µlaw (8kHz 8-bit)
WAV PCM (8kHz 16-bit)
If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.
When will I receive my completed project?
RealVoice:
- Standard Delivery is within 3-4 business days.
- Rush Delivery is within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
