Introduction

Snap Recordings offers professional voice-over recordings and messaging technology for telephony, with enterprise-grade audio management and AI-powered message creation tools. We provide the highest-quality professional voiceovers and intuitive messaging applications through our proprietary SaaS platform. Because of our flagship service, we view the protection of our data and that of our customers as a critically important component of our success. We are committed to transparency when it comes to sharing the approach we take to achieve data security.

This security overview showcases the initiatives we have in place to maintain a robust security posture throughout our organization in order to protect our systems, data, and services, as well as how we maintain application integrity. Each section outlines a different aspect of Snap Recordings’ security program and reflects our current practices.

Organizational Security

Snap Recordings maintains a security program based on the concept of layered security — implementing protections at every level of the organization to ensure comprehensive risk mitigation. Our program draws from recognized industry standards and frameworks, including the NIST Cybersecurity Framework (CSF), the AICPA’s SOC2 Trust Service Principles, and GDPR compliance practices.

Security efforts are led by executive management and supported by our IT and Engineering teams. These teams oversee cloud architecture, endpoint security, application security, vulnerability management, and access control.

All policies and procedures are documented, regularly reviewed, and updated to reflect changes in our IT environment and evolving best practices.

Platform Scope and Service Impact

Snap Recordings provides tools and services for creating, managing, and delivering professional audio messaging used in telephony systems. While we may integrate with select telephony platforms to streamline message deployment, our services are not involved in live call routing or voice network operations.

This means that Snap operates independently from the underlying telephony infrastructure. In the unlikely event of a platform outage, the customer’s phone system — including any previously installed messages — will continue to function without interruption.

For urgent updates during a temporary service disruption, customers can still manage audio files directly through their telephony provider’s portal using alternate methods such as file upload or built-in text-to-speech.

Maintaining Website Integrity & Protecting Customer Data

Snap Recordings’ core service is the creation of professional telephony messages and related audio technology. While our platform facilitates audio content creation, we do not store or process sensitive personal data such as credit card information, Social Security numbers, driver’s license data, or protected health information (PHI).

The messages created through our platform are typically installed on publicly accessible phone systems, contact centers, IVR platforms, or other telephony environments. Nevertheless, we treat application and service integrity as critical to our success and take appropriate precautions to protect all data in our systems.

Our security controls focus on protecting customer content from unauthorized access, ensuring high service availability, and minimizing any risk of compromise.

Secure Development Practices

Snap Recordings follows secure development lifecycle (SDLC) practices across our web-based application. All code changes are reviewed, tested in non-production environments, and subject to automated and manual security checks before being promoted to production. Our development, staging, and production environments are strictly segregated.

We maintain audit logs for all production changes and regularly monitor for unauthorized access or suspicious behavior.

Encryption

Snap Recordings applies robust encryption standards across all systems to protect data in transit and at rest:

• All data transmitted between Snap Recordings and our users is encrypted using industry-standard TLS protocols and strong cipher suites.
• Data at rest is protected using FIPS 140-2 compliant encryption, applied across relational databases, backups, and other storage components.
• Encryption key management is handled through a dedicated key management system isolated from other infrastructure.

Customer environments are logically segmented within our cloud infrastructure, and data is hosted in physically and digitally secure data centers operated by top-tier cloud providers.

Network Security

Snap Recordings’ services are entirely cloud-hosted, and our infrastructure is designed to segment development, staging, and production environments. All publicly exposed services are hardened according to best practices, which includes disabling unused ports, restricting root access, removing default credentials, and enforcing secure configuration baselines.

Administrative access is restricted to approved personnel using secure, encrypted channels, and all system-level actions are logged and monitored for integrity and compliance.

We implement DDoS mitigation strategies and maintain the ability to quickly reassign infrastructure in response to threats or attacks.

Endpoint Security

Snap Recordings enforces strict security standards for all devices used to access company systems, whether company-issued or approved personal devices. Devices must comply with minimum security requirements, strong password enforcement, and access control.

Our organization implements 24/7 Managed Detection and Response (MDR) capabilities to continuously monitor, detect, and respond to endpoint threats. In addition, our Zero Trust Endpoint Protection framework enables granular application control, behavioral analysis, and explicit permissioning of approved software — significantly reducing the risk of malware, ransomware, or unauthorized activity.

Access Control

Snap Recordings enforces a least-privilege access policy across all systems. Every user is provisioned unique credentials and role-based access rights aligned with their responsibilities.

New Access

User access is granted based on business justification and reviewed at least annually. Upon termination or role change, all user access is immediately revoked. System administrators utilize identity-based access, and where applicable, Single Sign-On (SSO) is enforced.

Access Authentication

Snap Recordings uses Multi-Factor Authentication (MFA) for all critical systems and tools that manage sensitive data or customer environments. MFA is enforced via separate device validation or biometric verification, depending on the system.

We also utilize token-based authorization mechanisms to provide secure delegated access, reduce reliance on static passwords, and support fine-grained authentication workflows.

Password Management

Approved password managers are required for all privileged administrative accounts. Password policies enforce complexity, uniqueness, and periodic rotation. Password reuse across systems is strictly prohibited.

Monitoring and Logging

Comprehensive monitoring and logging are implemented across all infrastructure, services, and user access points. Logs capture system calls, authentication events, administrative changes, and other critical actions.

Automated log analysis tools help detect anomalies and generate alerts in real time. All logs are stored securely, and separate from customer data.

Data Retention and Disposal

Snap Recordings retains customer data only as long as required to provide services or as dictated by contractual terms. Upon service termination or data expiration, data is securely deleted in accordance with NIST guidelines. Backup data is similarly disposed of after its lifecycle expires.

Our cloud hosting providers maintain strict data sanitization procedures for retired hardware or decommissioned virtual environments.

Disaster Recovery

Snap Recordings maintains disaster recovery protocols designed to minimize service disruption and data loss in the event of unexpected system failures or outages. Our environment is designed with redundancy and secure data backup practices to support restoration efforts if needed.

Incident Response

Snap Recordings maintains a documented, regularly tested Incident Response Plan. Our team continuously monitors for indicators of compromise and responds to incidents in real time.

All incidents are reviewed post-resolution to identify root causes, capture lessons learned, and improve our processes. Customers are notified of any incidents that may affect their service in a timely and transparent manner.

Vendor Management

While Snap Recordings builds and maintains much of its technology in-house, we work with third-party vendors where appropriate. Any vendor with access to sensitive systems or data must pass a risk assessment and sign data protection agreements. These vendors are reassessed at least annually to ensure continued compliance with our security standards.

Contact Us

For questions or clarification regarding this policy, please contact our security team:

security@snaprecordings.com