Is Phonzai right for you?

Phonzai is ideal for businesses that want to:

• Create professional messages anytime - quickly & easily
• Leverage AI for cost-effective & efficient message creation.
• Create two or more on-hold messages per year
• Get help with writing and translation or need messages in many languages
• Effectively handle unplanned changes such as weather emergencies or high call volumes.
• Frequently promote new offerings, update policies, and make seasonal announcements.

If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.

  How does pricing work?

Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.

What does this mean for you?

Simply tell us the number of users or agents in your phone system or contact center when you set up your subscription.

  Can I try Phonzai before subscribing?

Absolutely! We offer a free trial when you sign up for a Snap Recordings Account. This trial gives you full access to explore all of Phonzai's features, including:

Advanced Text-to-Speech Voices: Experiment with our selection of AI Voices to find the perfect fit for your brand.
Extensive Music Library: Discover the perfect background music to set the tone for your message.
AI Writing Assistance & Translation: Let Snappy, our built-in AI assistant, help you craft clear and concise phone messages.

Here's what to keep in mind:

While you can create messages during the trial, you won't be able to download or use them until you upgrade to a paid plan.

  What is a user or an agent?

When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:

Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.

Not sure which applies to you?

No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.

  Can I invite team members to access my Phonzai account?

Absolutely! Phonzai is built for collaboration. You can easily invite team members to your account where they can work alongside you to create, edit, and manage messages – all within Phonzai's user-friendly and secure integrated platform.

  What languages are available in Phonzai?

Phonzai offers voices in the following languages.

Don’t see a language you need? Contact Support for assistance.

  Can I get help writing my messages?

Snappy is our built-in AI writing and translation assistant, ready to help you create professional messages in seconds. Just tell Snappy what kind of message you need (e.g., greeting, on-hold message), and watch it create a ready to use script for you.

  What audio file formats do you can you deliver my messages in?

Phonzai supports most audio file formats used in phone systems and contact centers, including:

• AIFF (44.1kHz 16-bit)
• MP3 (128kbps)
• MP3 (320kbps)
• VOX
• WAV (11kHz 16-bit)
• WAV (44.1kHz 16-bit)
• WAV CCITT µlaw (8kHz 8-bit)
• WAV PCM (8kHz 16-bit)

If you're unsure about the best format for your phone system, please contact your provider or system administrator for support.

  What usage rights are covered in my plan?

Your Phonzai subscription covers:

Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.

Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.

Music: Your Music License is valid as long as your subscription is active.

  What happens if I cancel my Phonzai subscription?

If you decide to cancel your Phonzai subscription, here’s what you need to know:

Account Access: Your account will remain accessible until the end of your current plan term. Once your plan ends you will no longer be able to create Phonzai messages. You will have 30 days from the end of your term to download your message files.

Message License: Messages without music can be used in your system indefinitely.

Music License: Your music license is valid as long as your subscription is active. If you cancel your subscription, you must remove all messages containing music from your phone system and delete any saved copies of these messages by the end of your subscription term.