Craft your messages
First, write your phone scripts. Need help? Use our AI writing assistant, browse script templates, and get instant translations in any language, ensuring clear and professional messaging every time.
See examplesOn Hold Messages for
Banks & Credit Unions
An educated customer is your best customer. So, if you had their undivided attention, what would you want your customers to know? On hold marketing offers the perfect opportunity to discuss your financial services, share your bank policies, and assure prospective customers that they have made the right call! In fact, your phone system is a powerful marketing tool, allowing you to easily update your messaging with the season, advertise your loan programs, share customer testimonials, or highlight what sets your bank or credit union apart.
Inform clients of your hours, the types of checking accounts you offer, and how to manage their account online.
Build your credibility by sharing information about your accreditation, industry affiliations, experience, and community involvement.
Reduce the frustration of long hold times by keeping callers engaged with informative content such as the advantages of money market accounts and details on your business services.
Choose voice and music that compliments your brand and company values.
Trusted by 100000+ great companies worldwide
Select your voice & music
Choose from professional voice talents or lifelike Al voices. Complement your on hold messages with 2000+ music options. All audio files are optimized for crystal-clear phone playback.
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What’s the difference between the RealVoice & Phonzai subcriptions?
Phonzai is ideal for businesses that want to:
• Create professional messages anytime - quickly & easily
• Leverage AI for cost-effective & efficient message creation.
• Create two or more on-hold messages per year
• Get help with writing and translation or need messages in many languages
• Effectively handle unplanned changes such as weather emergencies or high call volumes.
• Frequently promote new offerings, update policies, and make seasonal announcements.
If any of these needs sound familiar, Phonzai can be a powerful tool to simplify your phone messaging needs.
Am I a good fit for an On-Hold Subscription?
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How many messages I can create or update with my plan?
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Can I use Real Voice recordings in my on hold message?
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Do I own the messages I create in my plan?
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What file formats do you offer?
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Can I get other message types recorded like IVR menus and voicemail?
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How does On-Hold Message pricing Work?
One-time Purchase: starts at $150 per message.
Subscription: starts at $55/month, with 500 word credits included.
*Pricing varies based on whether you have a Phone System or Contact center and the size of your phone system (Agent Seat, User Seat, or Telephone line count)
What is a “user” or “agent” and how do I know how many I have?
When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:
Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
If you don’t know how many seats you are paying for with your service provider, contact your administrator.
Why is pricing based on the number of users or agents I have?
We ask for the amount of users in your phone system to calculate your potential reach in order to provide the necessary license coverage for music usage.
Am I a good fit for an On-Hold Subscription?
An On-Hold subscription is ideal for customers who:
• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime
If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
• Maintain more than one On-Hold message in their phone system
• Prefer to update announcements more than once a year
• Want to market to their callers while they await assistance
• Aim to engage callers during wait times with timely and relevant information
• Seek an easy, cost-effective solution for creating & updating on-hold messages, anytime
If any of these points resonate with you, then our On-Hold subscription is tailored to meet your needs perfectly!
What is the timeframe to receive my recordings?
Standard Delivery: within 3-4 business days.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Rush Delivery: within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
Can I listen to my message before I pay?
While personalized previews aren't available, you can be confident that your selected voice talent will bring your script to life with the same tone and pace demonstrated in their sample.
We encourage you to choose a voice talent whose sample closely matches your desired style.
We encourage you to choose a voice talent whose sample closely matches your desired style.
Can I make a change after I submit my order?
If you need to modify your order after submitting your script, please reach out to our Customer Support. Provide your Order ID along with details of the changes you'd like to make. Please be aware that there may be a fee for adjustments made to the script after purchase.
What happens if I cancel my On-Hold Subscription before the 12 Month Contract Period is over?
If you decide to cancel your Real Voice On-Hold subscription, here’s what you need to know:
Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.
Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.
Message Licensing: Messages without music can be used indefinitely.
Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Plan Renewal: If you cancel before your 12-month contract ends, your plan won't automatically renew. However, you'll still be responsible for any remaining payments.
Account Access: You can use Word Credits and Mixer app until the end of your current billing cycle. After that, you won't be able access Mixer Projects, and files containing music will be deleted. Voice-only recordings ordered with Word Credits will still be available.
Message Licensing: Messages without music can be used indefinitely.
Music Licensing: Music can only be used while your subscription is active. If you cancel, you'll need to remove messages with music from your phone system and delete any saved copies.
Can I order Greetings or Voicemails too?
Yes. Please visit our Pricing Page to see pricing for Greetings & Prompts.
