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Everything you need to create engaging on-hold messages for your phone system.
- Cost-effective for frequent updates
- Unlimited message updates
- Instant AI voices or human voice-overs
- Unlimited music
Custom on-hold messages for your business
Get your on-hold messages professionally recorded by the industry’s best voice-over talent. No contracts – pay once and use them in your phone system forever.
Trusted by 100000+ great companies worldwide
what you get
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Professional Voice-Overs
Get Access to Over 100 voice-over artists, including English, Spanish, and French performers, with a variety of dialects.
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24/7 Online Ordering
Select your voice-over, enter your script, then we’ll record and deliver your on-hold message into your account.
How does pricing work?
On-hold messages start at $150. The final price is determined by:
- Type of System: The cost varies depending on whether you’ll be creating messages for a phone system or a contact center (call center).
- Number of Users/Agent Seats: The number of users or agent seats that can receive and make calls in your phone system or contact center..
- Voice Recording length: The total word count in your on hold message.
Can you proofread my "Real Voice" messages?
Proofreading is available as an add-on option during the checkout process. Our service includes reviewing your scripts, correcting punctuation, grammar, and misspelled words. We focus solely on correcting typos and grammatical errors without altering the content of your scripts. If significant changes are necessary, our team will notify you accordingly.
How should I expect numbers to be read in my greeting?
By default, numbers are read digit by digit. So, for example, "123" would be read as "one-two-three." However, you have some control over this! You can write one-hundred twenty-three, or one-twenty-three in your script or in the pronunciation notes.
Do you have Bilingual voices?
Snap Recordings features over 150 in-house industry-leading voice talents available to record in English, Spanish, and French which can be ordered through our website.
Please Note: Scripts must be submitted in the language spoken by the chosen voice talent, and accurate translations must be provided. Voice talents will record messages exactly as submitted.
Visit our Voice Talent Library to explore samples categorized by language. For the North American market, we recommend selecting "Latin Spanish" voice talents. Castilian Spanish is available for European markets, and Rioplatense for Argentina and Uruguay.
For bilingual messages, please choose talents from our dedicated Bilingual section.
Do you offer recordings in languages other than those listed on your website?
Snap Recordings offers English, Spanish & French Voice over talents.
For companies that require phone messages recorded in other languages, we offer international voices and production services through our partner network. To learn more, contact Customer Service.
Can you translate my scripts into other languages?
Yes, we're happy to help with translation for customers ordering voice messages. Please note, this service isn't available for self-checkout on our website. Feel free to reach out to Customer Service for more details.
When will I receive my completed project?
Standard Delivery: 3-4 business days.
Rush Delivery: 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
What file formats do you offer?
We can output files in the following formats:
- AIFF (44.1kHz 16-bit)
- MP3 (128kbps)
- MP3 (320kbps)
- VOX
- WAV (11kHz 16-bit)
- WAV (44.1kHz 16-bit)
- WAV CCITT µlaw (8kHz 8-bit)
- WAV PCM (8kHz 16-bit)
The A to Z of on-hold messages
Every minute a customer spends on hold is an opportunity to engage and inform. This glossary provides an overview of the various types of on-hold messages we can create, transforming waiting times into a powerful marketing tool and enhancing the caller experience.
Informative On-Hold Message
Educate callers with the latest company updates, industry news, or product information.
Support and FAQ On-Hold Message
Answer common questions and direct callers to alternative support options.
Seasonal On-Hold Message
Connect with callers through messages tailored for specific seasons or holidays.
Preparatory On-Hold Message
Help callers prepare for their calls by prompting them to gather necessary information or documents.
Promotional On-Hold Message:
Promote new products, current offers, and upcoming events.
Comfort, Thank You, and Wait On-Hold Message
Thank callers for their patience, provide comfort messages, and share estimated wait times.
Announcement and Event On-Hold Message
Keep callers informed about important events, announcements, or organizational changes that may impact them.
Callback Option On-Hold Message:
Offer callers the choice to leave a voicemail or request a callback, reducing wait times and enhancing service flexibility.
