General
What is “RealVoice”?
Snap Recordings is the leading, online provider of professional voice-over recordings and audio messaging products for business phone systems and contact centers.
What is Phonzai?
Phonzai is an AI-powered messaging solution from Snap Recordings that lets you create professional-sounding phone greetings, on-hold messages, announcements, and voice prompts instantly.Phonzai features:
- Advanced Text-to-Speech Voices: Choose from a variety of premium voices that sound natural and engaging.
- Unlimited Music: Find the perfect background music to set the tone for your message.
- AI Writing Assistant: Stuck for words? Phonzai's AI assistant can help you craft clear and concise phone messages.
- Instant Translations: Reach a wider audience by translating your messages into multiple languages.Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.
Phonzai is a perfect solution for businesses that need a quick and cost-effective way to create high-quality phone messages.
Click here to learn more.
What is AMS (Enterprise-grade audio management)?
AMS is Snap Recordings' enterprise-grade audio management system designed to streamline and save time deploying messages to your phone system.
Key Features:
- Gain Visibility: Easily see which messages are currently playing to callers across your entire system.
- Effortless Scheduling: Schedule upcoming message changes to ensure a smooth transition and keep callers informed.
- Bulk Updates: Make edits to messages for a single extension or apply changes to thousands at once, saving you valuable time.
Centralized Control: Manage your entire phone system messaging from one user-friendly interface.
What file formats do you offer?
We can output files in the following formats:
- AIFF (44.1kHz 16-bit)
- MP3 (128kbps)
- MP3 (320kbps)
- VOX
- WAV (11kHz 16-bit)
- WAV (44.1kHz 16-bit)
- WAV CCITT µlaw (8kHz 8-bit)
- WAV PCM (8kHz 16-bit)
RealVoice
How much do professional voice recordings cost?
The cost of your order will depend on the specific needs of your project including message type, word count, and selected add-ons. Here's a breakdown of our rates:
Greetings, Announcements, Voicemails, Voice Prompts: $80 per 100 words (based on total project word count)
On-Hold Messages:
All On-Hold Messages include 100 words, your choice of a voice-over talent, and a background music track.
Prices start at:
• For Phone System: $150
• For Contact Center: $220
Each additional 100 words: $60
Please note: On-Hold Message rates vary by phone system size (number of users/agents).
Add-Ons:
Background Music for Greetings & Prompts:
• For Phone System: $35
• For Contact Center: $50
Rush Delivery: $80 for the first 100 words, $40 for each additional 100 words.
Proofreading: $25 per 100 words.
Want to Save Money on Orders? For customers who require ongoing phone message updates or a large initial order, Snap Recordings offers discounted Word Credit Plans & Packages. These packages provide a cost-effective way to fulfill all your voice recording needs throughout the year. See plans.
Why is the price different when using messages in a Contact Center compared with a Phone System?
The price difference is due to higher call volumes and usage rates in Contact Centers, which require more coverage. We provide the necessary licensing to accommodate this increased usage.
What is a "User" or "Agent" and how do I know how many I have?
When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:
• Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
• User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
• Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
Not sure which applies to you?
No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
I don't see the voice talent I used on my last order.
Sometimes, our voice talents may be temporarily unavailable due to reasons like vacations or sick leave. They could also be permanently unavailable. Please Contact Support for more information about the voice talent you're interested in.
Do you have script examples?
Explore our comprehensive library of professional script examples tailored for various business needs, including Auto Attendants, Voicemails, Holiday messages, and industry-specific On Hold messages. Click here to access the full collection.
Phonzai subscribers get extra help with Snappy!
Snappy is our built-in AI writing and translation assistant, ready to help you create professional messages in seconds. Just tell Snappy what kind of message you need (e.g., greeting, on-hold message), and watch it create a ready to use script for you.
Do you have Bilingual voices?
Snap Recordings features over 150 in-house industry-leading voice talents available to record in English, Spanish, and French which can be ordered through our website.
Please Note: Scripts must be submitted in the language spoken by the chosen voice talent, and accurate translations must be provided. Voice talents will record messages exactly as submitted.
Visit our Voice Talent Library to explore samples categorized by language. For the North American market, we recommend selecting "Latin Spanish" voice talents. Castilian Spanish is available for European markets, and Rioplatense for Argentina and Uruguay. For bilingual messages, please choose talents from our dedicated Bilingual section.
Do you offer recordings in languages other than those listed on your website?
For companies that require phone messages recorded in other languages, Snap Recordings offers international voices and production services through our partner network. We work with independent professional voice talent and agency partners across the globe and manage the entire recording and production process, including:- Recruiting & booking the voice talent and recording session
- Translation Services (optional)
- Linguist review of all recordings for quality assurance
- Professional mixing and mastering of phone message
- Delivery of files optimized for your phone service
Do it yourself with Phonzai!
With Phonzai our AI messaging solution you’ll have access to AI translation assistance and realistic text-to-speech voices available in over 40 different languages.
Can you translate my scripts into other languages?
Yes, we're happy to help with translation for customers ordering voice messages. Please note, this service isn't available for self-checkout on our website. Feel free to reach out to our Customer Service team for more details.
Phonzai subscribers get extra help with Snappy!
Snappy is our built-in AI writing and translation assistant, simply write your message, and click the translation icon to change your message to another language.
How should I expect numbers to be read in my greeting?
By default, numbers are read digit by digit. So, for example, "123" would be read as "one-two-three." However, you have some control over this! You can write one-hundred twenty-three, or one-twenty-three in your script or in the pronunciation notes.
Can you proofread my "Real Voice" messages?
Proofreading is available as an add-on option during the checkout process. Our service includes reviewing your scripts, correcting punctuation, grammar, and misspelled words. We focus solely on correcting typos and grammatical errors without altering the content of your scripts. If significant changes are necessary, our team will notify you accordingly.
When will I receive my completed project?
Standard Delivery is within 3-4 business days. Rush Delivery is within 1-2 business days. The cost is an additional $80 for the first 100 words, and $40 for every 100 words thereafter.
How do I make changes to an order?
If you wish to make changes to your order, please reach out to our support team. Be sure to provide your Order ID and specify the messages you would like to modify.
Please note: Any revisions that require re-recording after checkout will incur a fee.
Messages without music:
Script changes and re-records start at $50 for 15 words (approximately one sentence).
Additional changes within the same message are $15 per update, limited to 15 words.
Changes exceeding 15 words in a message will require a new order submission.
Changes that do not require recording are $30 for the first message and $10 for each message
Messages with music:
Any requests for script changes or re-records require the submission of a new order.
Please note: Changes to messages after 30 days of purchase require a new order.
For further assistance or to initiate changes, please contact our support team with your Order ID ready.
How much does it cost to change my music?
Greetings, Announcements, Voicemails, Voice-Prompts:
Phone System: $35
Contact Center: $50
On-Hold Messages:
Contact Customer Service for pricing.
*Prices vary based on your phone system or contact center’s total user count.
What if I dont like my "RealVoice" recordings?
We guarantee that the voice talent you’ve selected for your order will match their sample on our website. If there are any issues with your recording, please contact Customer Service.
Can I change my file format?
If you've downloaded your completed project and need to change the format, Click Here to use our free audio converter. You can also download completed projects from your account's Audio Library in any format you prefer.
How do I save my messages?
Don’t worry! All of the messages you enter on our site are automatically saved and easily accessible from your online portal.
Do I own my recording?
Snap Recordings retains ownership of Voice Recordings and grants a perpetual license for use within your designated phone system. Any other usage is strictly prohibited.
Why is the end of my recording cut off?
Please ensure that your audio player does not default to crossfading between songs, as this could cause your phone message to fade out prematurely.
Phonzai
Can I try Phonzai For Free?
Absolutely! We offer a free trial when you sign up for a Snap Recordings Account. This trial gives you full access to explore all of Phonzai's features, including:
- Advanced Text-to-Speech Voices: Experiment with our selection of AI Voices to find the perfect fit for your brand.
- Extensive Music Library: Discover the perfect background music to set the tone for your message.
- AI Writing Assistance & Translation: Let Snappy, our built-in AI assistant, help you craft clear and concise phone messages.
Here's what to keep in mind:
While you can create messages during the trial, you won't be able to download or use them until you upgrade to a paid plan.
Is Phonzai Right for you?
Phonzai is ideal for businesses that want to:
- Create professional messages anytime - quickly & easily • Leverage AI for cost-effective & efficient message creation.
- Create two or more on-hold messages per year.
- Get help with writing and translation or need messages in many languages.
- Effectively handle unplanned changes such as weather emergencies or high call volumes.
- Frequently promote new offerings, update policies, and make seasonal announcements.
How does Phonzai Pricing work?
Phonzai's pricing is designed to scale with your business needs. We base the cost on the number of users in your phone system or the number of agents with phone lines in your contact center. This approach ensures you have the appropriate licensing for your potential caller reach.
What does this mean for you?
Simply tell us the number of users or agents in your phone system or contact center when you choose your plan and we'll find the perfect pricing option that meets your specific licensing needs.
What is a "User" or "Agent" and how do I know how many I have?
When you have a contact center (call center) or phone system subscription with a service provider, you are paying per seat, which is referred to as a user or agent seat:- Agent Seat: The number of seats that enable agents to accept and/or make calls within a contact center (call center).
- User Seat: The number of seats that allow users to make and receive calls through a cloud-based phone system.
- Telephone Line: If you have an on-premise phone system, count the total number of telephone lines across all locations.
Not sure which applies to you?
No worries! If you're unsure whether you have users or agents in your current phone system setup, simply contact your provider or system administrator for clarification.
Why do you need to know how many users are in my phone system or contact center?
The cost of the usage license is based on the size of your audience, which is estimated by the total number of users in your phone system or contact center.
Can I get help writing my messages?
Snappy is our built-in AI writing and translation assistant, ready to help you create professional messages in seconds. Just tell Snappy what kind of message you need (e.g., greeting, on-hold message), and watch it create a ready to use script for you.
Can you translate my scripts into other languages?
Yes! Snappy is our built-in AI writing and translation assistant, simply write your message, and click the translation icon to change your message to another language.
What Languages are Available in Phonzai?
Phonzai offers voices in the following languages.
Don’t see a language you need? Contact Support for assistance.
Can I invite team members to access my Phonzai account?
Absolutely! Phonzai is built for collaboration. You can easily invite team members to your account where they can work alongside you to create, edit, and manage messages – all within Phonzai's user-friendly and secure integrated platform.
What Usage rights are covered in my plan?
Your Phonzai subscription covers:
Usage Rights: Your subscription grants you exclusive rights to use the messages you create within the phone system or contact center associated with your subscription.
Text-To-Speech: Any message generated using text to speech that does not contain music, can be used indefinitely in your system.
Music: Your Music License is valid as long as your subscription is active.
*For further information, consult our terms of service.
Can I convert my messages to another format?
If you've downloaded your completed project and need to change the format, Click Here to use our free audio converter.
You can also download completed projects from your account's Audio Library in any format you prefer.
How do I save my messages?
Don’t worry! All of the messages you enter on our site are automatically saved and easily accessible from your online portal.
Do I own my recording?
Snap Recordings retains ownership of Voice Recordings and grants a perpetual license for use within your designated phone system. Any other usage is strictly prohibited.
Why is the end of my recording cut off?
Please ensure that your audio player does not default to crossfading between songs, as this could cause your phone message to fade out prematurely.
