Snap Recordings Blog

A Sense of Satisfaction: How Voice Recordings Give Customers More Value

 Posted by SnapRecordings on November 13, 2017
A quick look at the customer service landscape shows us just how much customers would rather solve their own problems than try to run the gauntlet of customer service. How-to videos and workshops dominate many customer service strongholds. We have call centers offering up automated help menus to help customers get their own problems solved, faster. So what can the call center do to expedite the process?
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A Unified Voice Messaging System Keeps Your Brand In Tune

 Posted by Snap Recordings on September 11, 2017

Nothing's quite so jarring to the customer as a business that talks out of both sides of its mouth. The “but he said” phenomenon is a sure interest-killer for customers as they try to puzzle out just what your business means, and then decides to go somewhere where it's clearer. Keeping the business on message is a tall order these days, and a unified voice messaging system can go a long way.

Nothing's quite so jarring to the customer as a business that talks out of both sides of its mouth. The “but he said” phenomenon is a sure interest-killer for customers as they try to puzzle out just what your business means, and then decides to go somewhere where it's clearer. Keeping the business ...
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