Property management is a customer focused industry. However, today’s property managers wear a lot of hats, and juggle an array of tasks on any given day. Whether on-site or off-site, they don’t always have the time or resources to provide immediate response to each any every tenant issue. It has been estimated that it costs seven times more to bring on a new tenant then it does to renew an existing one, which means this is a problem you’ll need to overcome if you want to keep your tenants happy and your turnover ...