Every customer interaction is an opportunity to make a great impression, which is why companies should consider using interactive workflow engine technology to create more personalized self-service. It’s a cutting-edge way to “wow” your customers in every phone call.

After the sale is made and the phone system is configured, it’s time to have the greetings & voice prompts recorded; something that can be time-consuming and burdensome for Telecom Agents and their customers. Moreover, it’s self-evident that professional voice recordings far surpass the quality of customer self-recorded phone system messages. So, it’s no surprise that more and more Telcom Agents like MSP’s & VAR’s are including professional greeting & voice prompt packages with their phone system sales. However, professional voice recordings offer a lot more value than a great sounding phone system.   

Here are 5 ways that Telecom Agents can benefit from professional voice recordings:

Let’s face it, impressions matter. Whatever your industry, prospective customers are constantly sizing you up to get to the core of what you’re really about. And this isn’t exclusive to business interactions. People are constantly making assumptions about one another based on their other characteristics and behaviors. Psychologists call this Implicit Personality Theory, and simply put it means that we assume that people exhibit other traits that are commonly linked to the key characteristics we perceive. For example, if your server at a restaurant rushes you through your order without making an idle chit-chat, you might assume he’s unfriendly or doesn’t particularly enjoy his job. On the other hand, if someone displays a happy disposition you are more likely to assume that they are friendly and warm. 

So what does all of this have to do with your voicemail greeting?

Having the right phone message carries the potential to make or break a caller’s impression of you and your business. Is yours a balanced blend of professional, succinct and informative?

While an effective phone message is as simple as “Hi, this is Sharon, I’m not available right now, please leave me a message after the beep and I’ll be sure to return your call…” there are a few things to consider, such as phone greeting length and what you need your callers to know.

Our partner Shoretel Sky recently shared on their blog some very helpful tips for making the most of your business phone system and a flow chart for setting up business phone system greetings and other recordings. Check them out here.

In wake of Hurricane Sandy and the many communities and businesses it devastated, ensuring the security of your clients continuous business is key. When a natural disaster strikes, panic hits families, friends and business owners. As vital as it is to promote safety for your family and friends, business owners also need to alert their clients that their business is in safe hands. Whether you can’t reach your office to carry out your daily client relationships, or your business storefront is closed until it’s safe — the quickest and most effective way to keep your clients informed is through having a professional telephone greeting ready-to-go.

Marketing is essential for nearly every business. And, almost all successful businesses spend a considerable amount of time, money, and effort on marketing tools such as Websites, print collateral, and advertising. Yet, there is one powerful, brand building marketing tool that is often overlooked. And, it’s something that speaks directly to customers each and every day and can literally make or break a business’s professional image! It’s a business’s phone system recordings.

With only a few more weeks left of summer, many of us are trying to get away from the office for one last long weekend before the fall cooler weather begins. While it’s great to escape from the daily grind, a poorly constructed or non-existent on-hold message can simultaneously increase your backlog of messages and irritate your callers. Yes, it can even cause you to lose customers!

While you may feel like there is a long list of things to do as part of your pre-trip planning, a clear, informative out-of-office message should be a priority. Here are the key components that you’ll need to communicate to your callers before you leave.