Whether you are a loan officer or mortgage broker, you’ve dealt with your fair share of hiccups throughout the mortgage financing process. While these challenges are par for the course for you, your clients often have a different perspective. Most homebuyers don’t fully understand the mortgage process and can be overwhelmed by how much it entails. Ensuring a positive client experience is all about managing expectations. Most importantly, it’s just good business. In fact, mortgage servicers that invest ...