A quick look at the customer service landscape shows us just how much customers would rather solve their own problems than try to run the gauntlet of customer service. How-to videos and workshops dominate many customer service strongholds. We have call centers offering up automated help menus to help customers get their own problems solved, faster. So what can the call center do to expedite the process? 

From customer service improvements to an improved chance of return business, IVR can give businesses a real leg up in the field. If you don't already have one of these systems in place, here are 10 good reasons to put one in.