VirtualPBX develops a hosted business phone system that joins affordability, 24/7 support, and powerful features like Call  Recording and Conferencing.

Your automated attendant is an invaluable part of your organization. Consider all the tasks it performs for you – day in and day out:

It answers your calls, up-sells your products, and reminds callers about important product features you offer. In the average inbound call tree, it reaches customers through dozens of possible touch points. When you consider that the average consumer spends 13 hours per year on hold, it becomes even clearer that your most dedicated service representative has a lot of time to interact with callers.

If you’re not already endowing your automated attendant with custom greetings, this holiday season is a great time to get started. Let’s take a look at the details of the customer-attendant relationship and the ways greetings can boost sales and customer retention.

The holidays are a busy time for everyone. And that can mean your callers are spending more time on hold than usual. Adding some festive holiday cheer to your on hold messages or phone greetings is a great way to show your clients, vendors, and partners that you value them and appreciate their business. Fortunately, you don’t need to start from scratch with a new script. It can be as simple as switching to a holiday background music or adding short seasonal greetings to your existing messages. Need a little inspiration? Here’s an informative breakdown of how you can select the best holiday music and greetings for your business recordings.

Whether you have a small retail shop or a large-scale B2B global enterprise, giving thanks to your customers during the holidays is a must for letting them know that you value their business. One of the most effective ways to do this is to update your phone system greeting with a seasonal message that expresses your gratitude.

Is your business phone ready for the holidays with holiday telephone greetings and on-hold holiday music and messaging?

Thanksgiving came-and-went and now it’s time to prepare your business telephone system for the holidays. With the busy holiday season generating an abundance of traffic, it is vital that your business’ telephone lines are ready for the holiday rush.

That hectic time between Thanksgiving and New Year’s can be challenging for businesses that are scrambling to spread the word about holiday promotions while also trying to juggle celebrations, employee schedules, and keeping customers happy. Too often, little details get forgotten somewhere between managing payroll and decking the halls with boughs of holly.

Keeping it business as usual during the holiday season requires some strategic planning and a few updates to your phone system to support your marketing efforts and streamline your communications. With the festivities nearly here, these helpful tips can help you align your phone system during this busy time of the year.