Auto attendants are a necessary feature for your business phone system. When optimized, your auto attendant can be highly beneficial to both your business and your customers.

Business phone systems can be confusing at times, especially since it seems that there are so many different features and every phone system provider wants to call each feature by a different name. Auto Attendants, Integrated Voice Response (IVR) and Call Center features have different functionally but share similarities. Even Auto Attendant goes by multiple aliases - Virtual Attendant, Automated Receptionist, etc. and the list of terms goes on and on.  To add more complexity - combinations of Auto Attendant, Hunt Group, and IVR feature functionality can be used simultaneously within a Call Center.

A couple of weeks ago a client came to us saying, “I listened to your demos, and I have picked a great voice talent for my phone greetings, but I’m not sure where to start with the script. What do I do?” And since this wasn’t the first (and probably won’t be the last) time we’ve been asked this, we decided to outline the process of writing your Auto Attendant or Phone Greetings Script.

The most important element to writing your Auto Attendant or Phone System Greetings is having an understanding of how your phone system is set-up. If you don’t have a list of the current messages and extensions, the company that maintains your phone system may have it on file. You will also want make any phone system changes before creating your greetings.