Your business’ phone system greeting is typically the first point of contact between your company and your customers. The greeting message used here can make or break the customer’s experience on a call.

A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.

Do you sell B2B services or solutions? Our reseller program enables you to support your customers’ success by improving their credibility, marketability, and service. It also lets you earn more revenue with each customer!

We're excited to announce a new partnership with BroadVoice to provide professional voice recordings to their business customers. Here's the press release with all of the details.

1: A business phone still remains a primary customer touch point.

Online marketing may be hot right now, but customers still pick up the phone and call businesses. When you consider the cost associated with obtaining new customers and retaining them, shouldn’t this vital touch point be just as professional as your others?

What is the quality of your business phone system recordings? Are they professional and service-driven? Or, do they fall short of your customers’ expectations? Scratchy, difficult to hear, unprofessional, or downright irritating recordings can translate directly into a measurable negative impact when it comes to customer experience and perceived quality of your business and its products and services.

Whether you have a small retail shop or a large-scale B2B global enterprise, giving thanks to your customers during the holidays is a must for letting them know that you value their business. One of the most effective ways to do this is to update your phone system greeting with a seasonal message that expresses your gratitude.

We are gearing up for the Small Business Expo in Los Angeles' California Market Center on Thursday, November 7^th from 10am to 5pm. We are very excited to have the opportunity to exhibit and to share the many benefits of professional voice recordings with small business owners.

Calling a business for the first time is a lot like going on a blind date. You base a lot on first impressions, and you look for specific traits to determine if you might want to pursue a long-term relationship. One wrong move, and you’re back to looking for other fish in the sea.

Our partner Shoretel Sky recently shared on their blog some very helpful tips for making the most of your business phone system and a flow chart for setting up business phone system greetings and other recordings. Check them out here.