Whether you have a small retail shop or a large-scale B2B global enterprise, giving thanks to your customers during the holidays is a must for letting them know that you value their business. One of the most effective ways to do this is to update your phone system greeting with a seasonal message that expresses your gratitude.
Here are a few ideas for creating a holiday recording that will give your customers some holiday cheer:
KEEP IT SIMPLE
You don’t need to create a complex, overly wordy message. Here are a couple of examples that can be added to a standard company greeting:
- “During this season and throughout the year, we are very grateful for your business.”
- “We wish you and your family happy holidays from the entire team at Snap Recordings.”
ADD HOLIDAY MUSIC
On average, callers will stay on hold 30 seconds longer if they are listening to music. This time of year, holiday tunes can help add a little extra cheer to their on-hold time. Combined with a holiday message, it’s a great way to add extra polish to your phone system.
PROVIDE YOUR HOLIDAY HOURS
If your business is like many, you may have abbreviated or extended hours during the holiday season. And, you probably have an influx of callers asking what these hours are. Why not provide this information up-front in your greeting or on-hold message? It’s a quick and effective way to provide your callers with the information they need.
PROMOTE HOLIDAY SALES AND SPECIALS
Everyone loves a good sale this time of year. If you have any special deals that you’re currently promoting during the holidays, you can effectively share them in your on-hold message. When you consider that up to nearly 20% of callers have made a purchase based on an on-hold offer, not promoting your specials could be akin to leaving money on the table!
